Contact customer support


Enquire online and receive a call or email from our customer support team



Standard business support hours 

Monday - Friday, 8am - 6pm (AEST)


Note: Email support requests submitted outside standard support hours cannot be serviced until at least the next business day.


Extended business support hours

For urgent issues, technical support is available outside business hours, as well as on weekends and public holidays. This service is considered to be Emergency Support: additional fees apply.

Please call 1300 887 899 and select the 'Emergency Support' option from the voice menu.


Are you a residential customer?

If you have a home phone or home internet plan with MyNetFone, please contact our Australian residential support team.



We collect your personal information which may be used to identify you, to supply products and services and for other purposes as outlined in our Privacy Policy. We may require your contact number or email address to contact you about your enquiry or provide you information about products and services or where applicable your account with us. Please ensure that the information you enter is accurate and up to date.