Australian technical support
Call: 1300 887 899
8am - 6pm (Mon-Fri) AEST. Out-of-hours support also available.
Encountering issues? We'll get you back in business, fast.
Expert Australian support
Nobody like disruptions or downtime. That's why all business customers are supported by our specialist teams in Sydney and Melbourne.
Support during business hours, and beyond
If there's ever a problem, we're here to help. Business technical support is available Monday - Friday, from 8am to 6pm (AEST).
Phone support is also available to customers in Queensland, Western Australia and South Australia until 6pm local time.
For urgent issues, technical support is available outside business hours, as well as on weekends and public holidays. Out-of-hours service is deemed Emergency Support: additional fees apply.
Phone user guides
Download the manual for your MyNetFone desktop handset or softphone.
Looking for something else? Try these:
Residential support
Have a home phone or internet service? Contact the MyNetFone residential support team.
Portal login
Make changes to your services and update your billing details via the MyNetFone customer portal.
Accounts enquiries
Want to clarify your bill or discuss your account? Contact the MyNetFone business accounts team.
Legal information
Read the fine print: terms & conditions, policies, critical information summaries and more.
Network status
Check the status of the MyNetFone network, including planned maintaince and service disruptions.