MyNetFone is the telco with Australian-based technical support for business and enterprise customers

 

Australian technical support

 

Call: 1300 887 899

8am - 6pm (Mon-Fri) AEST. Out-of-hours support also available.

 

Online support request

 

 

Encountering issues? We'll get you back in business, fast.

 

Expert Australian support

Nobody like disruptions or downtime. That's why all business customers are supported by our specialist teams in Sydney and Melbourne.

Support during business hours, and beyond

If there's ever a problem, we're here to help. Business technical support is available Monday - Friday, from 8am to 6pm (AEST).

Phone support is also available to customers in Queensland, Western Australia and South Australia until 6pm local time.

For urgent issues, technical support is available outside business hours, as well as on weekends and public holidays. Out-of-hours service is deemed Emergency Support: additional fees apply.

 

Frequently asked questions from business customers - FAQs for Virtual PBX, SIP Trunking, NBN, ADSL and add-ons

Business FAQs

Prefer to DIY support? Find the answers to common questions and concerns.

 

Browse FAQs

 

Technical documentation and user guides for MyNetFone supplied hardware

Phone user guides

Download the manual for your MyNetFone desktop handset or softphone. 

 

Browse guides

 

 

Looking for something else? Try these:

 

 

Residential support

Have a home phone or internet service? Contact the MyNetFone residential support team.

Residential support

 

 

Portal login

Make changes to your services and update your billing details via the MyNetFone customer portal.

Login online

 

 

Accounts enquiries

Want to clarify your bill or discuss your account? Contact the MyNetFone business accounts team.

Contact accounts

 

 

Legal information

Read the fine print: terms & conditions, policies, critical information summaries and more.

Explore legal

 

 

Network status

Check the status of the MyNetFone network, including planned maintaince and service disruptions.

Check network