Australian technical support
Call: 1300 733 995
8am - 6pm (Mon-Fri) AET. Out-of-hours support also available.
If you have a hearing or speech impairment, you can contact us by using the National Relay Service.
Encountering issues? We'll get you back in business, fast.
Expert Australian support
Nobody like disruptions or downtime. That's why all business customers are supported by our specialist teams in Sydney and Melbourne.
Support during business hours, and beyond
If there's ever a problem, we're here to help. Business technical support is available Monday - Friday, from 8am to 6pm (AET).
Phone support is also available to customers in Queensland, Western Australia and South Australia until 6pm local time.
For urgent issues, technical support is available outside business hours, as well as on weekends and public holidays. Out-of-hours service is deemed Emergency Support: additional fees apply.
Prefer to DIY support? Find the answers to common questions and concerns.
Phone user guides
Download the manual for your MyNetFone desktop handset or softphone.
Looking for something else? Try these:
Have a home phone or internet service? Contact the MyNetFone residential support team.
Make changes to your services and update your billing details via the MyNetFone customer portal.
Want to clarify your bill or discuss your account? Contact the MyNetFone business accounts team.