Bria 3.5 End of Life

 

Our softphone vendor - CounterPath - has made all non-current products End of Life from the 5th of May 2019. This means that our computer softphone (CounterPath Bria version 3.5) will no longer be updated nor supported by CounterPath, and may not work as expected if you keep using it after this date.

 

 

 

Frequently Asked Questions

 

We will replace each of your existing (v3.5) licenses with one current (v5) license. This is a free one-for-one replacement and upgrade. It is valid for a limited time. 

Click this link to claim this offer.

 


 

 

 

 

 

MNF-Lite, MNF-LitePlus, MNF-Enh or MNF-EnhPlus uses Counterpath’s Bria 3.5 Softphone client. This version will become obsolete from 5th May 2019. Windows and MacOS will no longer permit access to Counterpath’s Licensing server for older versions of CounterPath Desktop and SDK software.

 

The connection will become invalid as of this date and the application will stop working.

 

For MNF-LitePlus, and MNF-EnhPlus, where you currently pay a monthly fee, we will stop charging your account from the 5th May

 

No other MyNetFone products are affected. Your Virtual PBX or SIP Trunk phone service will continue to work as normal from May 5.


 

 

 

 

 

Please discuss this with MyNetFone Business support before you make a purchase of the softphone of your choice. MyNetFone Business support might provide you login credentials (SIP credentials and domain details) but would require you to setup the client.


 

 

 

 

 

You can find the list of your Softphone licenses by looking at Equipment Purchases on your invoice. Depending on your license type, each license will be listed as an individual entry.


 

 

 

 

 

There are four types of services which were made available to you

  • MNF-Lite = Desktop Lite client (Once-off)
  • MNF-LitePlus = Desktop Lite client (Monthly ongoing)
  • MNF-Enh = Desktop client (Once-off)
  • MNF-EnhPlus = Desktop client (Monthly ongoing)

 

Each of the above services are using a Bria 3.5 softphone client. These can be replaced with a Bria 5 softphone client. Each service is mapped with one Bria software license.For example:

a. if you have 4 MNF-LitePlus, you will need 4 Bria licenses.
b. If you have 2 MNF-LitePlus and 3 MNF-Enh, you will need 5 Bria licenses.


 

 

 

 

 

Your current license will stop working from 5th May. You will not be able to login and use the soft phone.

 

In case this does not impact your business immediately and you would like to procure a license at a later stage, that’s fine. Let us know by contacting MyNetFone Business support, when you make the decision.


 

 

 

 


We are offering you the Bria licenses to the extent of the services that you already have with us.


Should you need more instances of the service, please procure the additional Bria 5 licenses directly from the vendor and inform us when you are ready to install and use.


 

 

 

 

 

 

You have been using you MyNetFone username and password to login to the Bria client. With the new Bria 5 licence you will be provided with a separate set of (SIP) credentials by the MyNetFone support team.


Your local settings and call history on the softphone will be lost. The Bria 5 client is different from Bria 3.5. There is unfortunately no way to restore them.


Bria 5 is the latest version of the Bria softphone client and has several feature additions compared to the version you are using. Feature information can be found here: https://www.counterpath.com/bria/


 

 

 

 

 

We are providing a retail version of Bria 5 licenses. Future support for the licences will be provided to you directly by Counterpath Corporation (https://support.counterpath.com/hc/en-us).


We understand that minor version upgrades shall be provided to you free of charge, however please note that major software upgrades require a license repurchase.


For more details, please contact Counterpath Corporation (https://www.counterpath.com/) directly.


 

 

 

 

Questions or concerns? Call 1300 887 899