Standard Rates & Fees


These rates apply in addition to the charges specified in your service Critical Information Summary.




The rate card applies only where a charge is not specified in the product CIS, product terms or service schedule.


Calls to Local / National Numbers

10c (untimed) - After plan inclusion


Calls to Australian Mobiles

25c per minute (no flagfall) - After plan inclusion


Calls to International Destinations

From 1.9c per minute - After plan inclusion. See all international destination rates.

Note: For security purposes, your account is limited to 50 international calls per month. If you would like to increase your monthly limit, please contact technical support. All calls will cut off automatically after 2 hours duration. You will be asked to complete a declaration stating that you accept responsibility for maintaining the security of your phone system.


Calls to 1300 Numbers

25c untimed - After plan inclusion


Calls to Directory Assistance (1223)

70c (untimed)


Calls to International Directory Assistance (1225)

$2.20 per minute + International call rate for the Directory Assistance destination




Paper Invoice Fee - $5.00

If you request an paper copy of your invoice, and you normally recieve it in another format (email, HTML, etc) we will apply a fee for the paper copy.


Copy of Invoice Fee - $5.00

Applied when you request a copy of an invoice more than 3 months after the issue date, and that invoice is freely available through the MyAccount portal. Fee applies for each invoice you request.


AmEx Surcharge - 4%

Credit Card payments using American Express attract a 4% surcharge


Late Payment Fee - $11

Applied when an amount that is due for payment is not paid by the 2nd Reminder Notice


Dishonour Fee - $33

Applied immediately when your direct debit or periodical payment is dishonoured due to not having enough money in your account.


Reconnection Fee - $99

Applied when an an account is reconnected after being Suspended.


Number Recovery Fee - $20

Applied when you have unleased a number from your account and you request to retrieve it from quarantine.




Incorrect Call Out Fee - $220

Applied if you have requested a DSL technician attend site and it is determined that the fault is caused by your own equipment or within your premises


Relocation Fee - $149

Applied when you request to relocate your DSL or NBN service to another location.




White pages listing - $30

Applied immediately when you accept the listing charge.



After-hours support - $150/hour

Applied when you request support assistance outside of standard support hours. Only available for business services (e.g. VPBX, SIP Trunk, Business DSL). Charges apply regardless of where the fault is. The first hour is charged in full even if less than the full hour is used, and then in 15 minute increments.


Remote data centre assistance - $165/hour

This applies when you request on-site technical assistance for your equipment hosted in our racks.

Minimum charge = 2 hours ($330).