Maintenance FAQs

What is the planned maintenance work that is happening?

Our network supplier Telstra is undergoing planned maintenance work to upgrade their mobile service platform to support new technologies and increase capacity. As a result, some mobile functions will be unavailable during this time. We apologise for any inconvenience this maintenance may cause and appreciate your patience throughout this period.

 

When will the maintenance be happening?

The migration will be happening on the following nights over a five-week period:

 

Thursday, 23 January 2020
Wednesday, 29 January 2020
Monday, 3 February 2020
Thursday, 6 February 2020
Monday, 10 February 2020
Thursday, 13 February 2020
Tuesday, 18 February 2020
Sunday, 23 February 2020
Thursday, 27 February 2020

 

To ensure impacts are minimal, the timing of the maintenance work will be limited to occur mostly during off-peak hours, between 11pm to 6am. On Sunday 23 February, however, maintenance will be occurring between 2am and 12pm.

 

What will the impact to my services be?

On the above dates during the above times, the main functions you will be unable to access include logging in to your online account to check your balance, adding extra data or managing roaming capabilities, amongst other functions. Additionally, there will be the following impacts on these days:

 

Thursday 23 January - Voice, SMS, MMS and Data may experience a couple of minutes of disruption.

 

Wednesday 29 January - Some customers will be affected by a brief (< 2 seconds) interruption in data usage. Most handsets will automatically resume data sessions.

 

Sunday 23 February - Usage notifications may be slightly delayed.

 

Who do I call for support?

Due to the hours that this maintenance will be occurring in, we expect the impacts to be minimal, but if you need support, you can get in touch with us at 1300 887 899 during Monday to Friday 8:00am to 6:00pm.