Pulse™ Call Surge Manager

 

Seamless overflow and inbound routing 

MyNetFone Pulse™ is an inbound call flow management tool, designed for organisations that experience sudden and volatile surges in call traffic.

With Pulse, you have direct, real-time control over your inbound call flows. So that when call volumes surge, you can respond with speed and precision.

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Pulse - Advanced call management tool for enterprise call centres

   

Route and resolve trouble calls at extreme scale

   

 Pulse - Real time inbound call management for call centres

Real time control

Within seconds you can overflow calls to an IVR menu, pre-recorded message or a secondary contact centre.

 

 Pulse - Location based routing for outage call management

Location-based routing

Handle calls differently depending on the caller’s location. Pulse verifies the origin of every landline or mobile contact.

 

 Pulse - Cloud based call surge management

Zero infrastructure

Pulse can be deployed in weeks, over the top of your existing inbound services and SIP voice services.

 

 Pulse - Inbound call volume reports

Daily reports

Basic inbound reports are delivered daily via email. For deep reporting, add-on the Precision Analytics platform.

 


Request a demonstration of Pulse™