5 Features that Make Virtual PBX the Best Phone System for Small Business Friday 29 September 2017 @ 14:46
Best phone system for small business? The Virtual PBX phone system comes with a range of added features designed to help you run a small business more smoothly. Here are 5 features that help small businesses punch above their weight.
Is it Time to Upgrade?
Running your business from a mobile or home phone is ok when you’re starting out, but if you want your business to grow, you’ll first have to invest in your communications system to deal with that growth. If you’re facing limitations when it comes to functionality, flexibility or customer service it’s time to look at upgrading.
The Virtual PBX phone system can provide any small business with an advanced call-management system with a myriad of features designed to streamline your communications. Here are 5 helpful features that make the Virtual PBX the best phone system for small business.
Customer service is more than just a good phone manner. It’s responding to enquiries promptly and providing customers with the information they need, when they need it. However this doesn’t mean you have to employ a new receptionist to field your incoming enquiries.
Auto-attendant allows you to set up a voice menu that can answer customer calls immediately, pointing them in the right direction according to their enquiry (1 for sales, 2 for accounts). Even if you’re still operating from your home office, auto-attendant can help any business present as a bigger, more professional operation.
2. Time-of-day routing
Once you’ve set up your auto-attendant, you can then program these routing options according to the day of the week or the time of day. Let’s say you’re in the office between 9am and 5pm Monday to Friday. Between these hours you take both sales and accounts enquiries at your desk. After these hours you can still take important sales enquiries over your mobile, but without your computer in front of you, you can no longer perform account related enquiries.
Using Time of day routing in conjunction with the auto-attendant will allow you to divert sales enquiries to your mobile between 5pm until 8pm (or any hours of your choosing) while accounts enquiries can be forwarded to a personalised message advising the customer of 9am-5pm operating hours for that service.
3. Hunt groups
Even with the auto-attendant and time-of-day routing funnelling enquiries to the right destination, there may not always be someone on the other end to pick up the phone. Setting up a hunt group allows an incoming call to ring each staff member in sequence until the call is answered.
So if one of your staff is busy or the call goes unanswered, the call will attempt to reach the next staff member in sequence. Hunt groups can incorporate office handsets, home office phones or business mobile.
When you’re at capacity, sometimes it’s inevitable to put your customers on hold. To make this a more enjoyable experience for your customers, you can choose either our default music to be played in the background, or you can choose your own custom music, jingle or even your own advertisements to be played while they wait.
If all else fails and you can’t take a call, your customers can always leave a voicemail. You can opt to have these voicemails forwarded to your email as an audio file, so you can listen to them remotely and respond to any important enquiries you might have missed.
You can even choose to have voicemails from specific queues sent to you in an email. For example, you might only want voicemails that come through to the sales line sent to your email, and service any account enquiries when you’re back in the office.
In total there are 30 of these business-grade features that allow a small business to juggle incoming calls. The features all complement each other and when used in conjunction can help your small business present as a larger and more established organisation.