The use of Artificial intelligence in customer service is becoming increasingly popular. Industry analysts IDC and Gartner have some interesting predictions for the future of chat-bots and virtual customer assistants.

Which features do you use? We've crunched the numbers to find the most popular Virtual PBX features as selected by our customers.

Music-on-hold lets your customers listen to some classic, royalty-free music while you're on the line. We've upgraded the music your customers listen to on hold. 

It’s the New Year. Time to start ticking off those business resolutions. A quick-win that will point you in the right direction for 2018 is to optimise your business phone system’s Auto-attendant.

Did you know you can use multiple Auto Attendants in conjunction with eachother? Using nested Auto Attendants lets you develop a network of information to help guide inbound calls.

Establishing an international presence has been the key to success for many Australian businesses. If you do plan on expanding, Global Numbers are an easy way to serve overseas customers.

As we move into the digital era, the experience of transitioning from on-site equipment to a cloud-based phone system is one shared by all kinds of businesses. Here are the 7 stages of cloud phone acceptance commonly experienced by business owners and managers.

We've taken the hard work out of shopping around for a business communications solution. Compare the top 6 cloud phone systems in Australia in this free comparison guide.

If you’re in the market for an NBN-ready business phone system, Commander phone and Virtual PBX should be at the top of your shortlist. Both are alternatives to Telstra and Optus. But, when you dive deeper, each solution has distinct advantages and disadvantages. So how do they compare?

Eliminate meeting related expenses with MyNetFone Premium Conferencing. Create an audio conference in seconds with anywhere between 3 and 50 participants.