For many business owners and managers, a backup internet solution is not always a high priority. Have you ever considered: how much could an outage cost your business if you’re not prepared? 

Phone calls are one of the most personal means of communication a customer can have with a business. So it’s important to mitigate missed enquiries and poor customer experience as much as possible.

Answer different numbers in different ways. Setup your phone system with separate lines and CLI overstamping so you can choose which number you dial out from and answer different inbound calls depending on the number dialled.

NBN Co has updated the searchable coverage map to align with its three-year rollout plan. Find out when the NBN is coming to your street and what technology will be used.

The use of Artificial intelligence in customer service is becoming increasingly popular. Industry analysts IDC and Gartner have some interesting predictions for the future of chat-bots and virtual customer assistants.

Which features do you use? We've crunched the numbers to find the most popular Virtual PBX features as selected by our customers.

Music-on-hold lets your customers listen to some classic, royalty-free music while you're on the line. We've upgraded the music your customers listen to on hold. 

It’s the New Year. Time to start ticking off those business resolutions. A quick-win that will point you in the right direction for 2018 is to optimise your business phone system’s Auto-attendant.

Did you know you can use multiple Auto Attendants in conjunction with eachother? Using nested Auto Attendants lets you develop a network of information to help guide inbound calls.

Establishing an international presence has been the key to success for many Australian businesses. If you do plan on expanding, Global Numbers are an easy way to serve overseas customers.